A customer portal allows a secure and efficient way to get information which bypasses queues and waiting on return calls or emails.

Your systems already contain the information that your customers are typically looking for. Customers are typically looking for information such as copies of invoices, due dates, order status, inventory quantity, placing orders, reviewing past orders, initiating or status of a support case.

A customer portal enables your customers to get this information without emailing or calling your company.

Customer loyalty is re-earned every day.

Every interaction that a customer or vendor has with your company will either help or hurt that allegiance.

A customer portal is a great place for accessing a knowledge base and document sharing. Marketing and educational materials, company policies, and FAQ’s can be securely housed within the portal without having to build a separate web page. When setup effectively, a portal will be viewed as a valuable communications and workflow resource.

Business is a continual process of collaboration.

By taking advantage of the collaboration tools within a customer portal, you can avoid the endless meetings or making phone calls, or sending emails to keep all of the stakeholders up to date.

With a customer portal, you can upload, store and edit documents, assign and manage tasks, organize calendars and conference calls, start and contribute to discussions, etc.