Providing customers with 24/7/365 service and self-service options frees staff time, reduces operating expenses and fosters greater customer satisfaction.
But how can your business be open 24/7/365?
By providing a customer portal.
Customer portals are one way that small and medium businesses are staying in touch with customer needs, improving their brand, and staying ahead of the competition.
Many businesses now offer a full menu of self-service choices for today’s modern consumers. It pays big dividends in customer validation, satisfaction, and retention. It aids in building a solid relationship of trust and loyalty between a company and its customers.
Let’s take a closer look at some of the advantages of a Customer Portal for your business.