Description
Enterprise – Everything in Professional plus
Multi-brand Help Center
Scheduled Reports
Cross Department Reports
Custom Ticket Templates
Role-based Access Control
Live Chat Support
and much more…
Professional – Everything in Free plus
Multichannel Support
Help Desk Automations
Customer Happiness Ratings
Cloud Telephony Integrations
Advanced Reports and Dashboards
and much more…
$0.00 – Free Forever – for up to 10 Agents
Customer Portal with Unlimited Portal Users
Multi-Language Support
Knowledge Base with Public & Private Articles
Community Forums
Product-based Ticket Tracking – Convert Tickets to Articles
Suggested Articles and Forum Topic Recommendations
Contacts & Accounts Management
Suggested Articles
Task Assignments
Reviews
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