Tasks for a Virtual Assistant – CRM & CMS Support
Every time you meet a prospective client or a terrific business contact, you exchange business cards. But keeping up with entering all of the data from all of those business cards can be overwhelming.
To grow your business, you need to keep in touch with your contacts on a regular basis.
But like many people, you don’t have the time, knowledge or desire to do the CRM & CMS Support yourself.
So how do you find someone that can help you? You need someone that you can trust, that has experience, yet will do the work for a reasonable price.
The answer is simple – use Media Motion Online to provide a Virtual Assistant [VA].
CRM & CMS Support through a Virtual Assistant from Media Motion Online
Are you looking for effective, reliable and affordable assistance with your contacts? You’ve come to the right place. At Media Motion Online, we are a Virtual Assistant for maintaining your CRM & CMS.
Here is a list of some of the CRM & CMS Support services that we provide:
Add new contacts – Fax, scan or mail copies of business cards you’ve gathered during the course of the month. We will enter all of that information into your contact database. Data for these updates are sent to you via e-mail or logged in a web database so you have an immediate, always available record of transactions.
Update existing contacts – Suppose you want to send a direct mail broadcast. The first thing you need to do is to verify the existing data on your prospects. I’ll bet that some of those prospects have missing contact information. How do you verify and update the information on your existing prospects? You e-mail your prospect list to us. We can contact each name, verify spelling, title and address, obtain missing information, make corrections, and then return the updated list to you.
Send emails – We can use mail merge to produce follow-up letters. Whether it is a one-time email blast or regular drip marketing, we can monitor your marketing follow-up program, sending pre-determined marketing piece according to your schedule.
Send newsletters – Suppose you want to publish a quarterly newsletter. You provide content to us. Or we can help you with the articles. We can design and prepare the newsletter, prepare labels, and mail or e-mail to your mailing list using an electronic newsletter program. When you send out e-zine, newsletter or e-mail announcements, it is only natural that some bounce due to incorrect subscription requests or other e-mail failures. You can forward those related messages to us. We will processes requests to subscribe, unsubscribe or delete bounced messages.
Conduct customer satisfaction surveys – You want and need to monitor customer satisfaction. We can create customer feedback questionnaires, mail them to your customers, receive the completed questionnaires, summarize all of the responses and issue you a report.
Setup Automated responses – Do you want a way to automatically respond to standard requests to your website. We can create an auto-responder that will monitor your database, automatically send out emails to everyone that needs to be notified – usually a Thank You email to the contact and then notification emails to management, sales, etc. We produce regular reporting of who and how many are requesting information.
Change CRM/CMS software – You might decide that you need to change your CRM or CMS database software. These applications have changed dramatically in recent years. If you have been using the same old CRM for years, there may be a large number of benefits accrued by changing. If you decide to change, we can work with you to convert your data. We also help you through the installation and training process of learning how to use the new software.
This is a list of some of the CRM & CMS support tasks that a Virtual Assistant through Media Motion Online can do.
If you need some help with your CRM & CMS support, please give us a call and tell us what you need.
We provide a 100% Satisfaction Guarantee. We won’t take the job if we can’t deliver the excellent results you expect on or before the delivery date you require.